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Business Improvement Analyst

  • 928508
  • All Locations
  • Adelaide
  • Bendigo
  • Melbourne
  • Full Time
  • Full and/or Part Time


  • Join an organisation with strong values, a community focus and a great culture
  • Be part of Bendigo & Adelaide Bank’s Business banking growth strategy
  • 12 month contract. Full time or part time (min 4 days per week)


About us

Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really!) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with.

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!



About the role

The Business Process Management team is part of the broader Business Productivity and Operations business unit and is responsible for execution and delivery of in-business initiatives and programs of work to institutionalise and enhance divisional capabilities that support the execution of our Business Customer needs.

The Business Improvement Analyst plays a key role in supporting in-business execution of business process improvements, driving increased productivity across Business Customer, ensuring the processes are fit for purpose and operational compliant.

Key accountabilities include:

  • Implementing Continuous Improvement projects inline with the Business Banking strategy
  • Contribute as SME to redesign and research of transformation initiatives and processes.
  • Automating processes through implementing digital strategies to ensure we improve on compliance, time and cost, better customer or staff experiences or increased revenue.
  • Supporting the Senior Manager Business process Management with research, business implementation analytical tasks and project requirements for continuous improvement activities.
  • Stakeholder Engagement – engage with stakeholders for all business improvement initiatives.
  • Publishing and editing procedures in the Banks iCentral System
  • Writing new procedures in the Commercial and Small Business Lending Manual
  • Changes to process maps using Holocentric
  • Drafting communications and/or involved in information sessions to business banking where changes are to be implemented 


This is a full time, 12 month maximum term contract.  Part time (min 4 days per week) also considered and flexible work options available. 


About you

To be successful you will have :

  • Knowledge of Business Banking processes and procedures is preferred
  • Qualifications and or knowledge of continuous improvement, project management, agile methodologies desirable
  • Excellent verbal and written communication skills
  • Strong relationship building skills with the ability to work with and influence a range of stakeholders
  • High levels of accuracy and attention to detail
  • Excellent organisational skills with the ability to priorities and multi- task
  • Proactive and positive disposition, driven by continuous a improvement mind set
  • Highly proficient in Microsoft Outlook, Word, Excel and PowerPoint


Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.


Applications close 23 June 2021.  If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.


To find out more about working at Bendigo and Adelaide Bank or to view other opportunities visit



Closing date: Jun 23, 2021

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