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Card & Merchant Fraud Detection Analyst

  • 933138
  • Bendigo
  • Part Time
  • Closing at: Aug 11 2022 at 17:00 AEST

About the Department

When you join the team, you also are part of Group Financial Crime Risk who helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime.  An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

About the role

Part of an established and experienced team who are responsible for the performance of a range of key support functions. This covers the completion of card and merchant fraud investigations, card and merchant fraud monitoring, the development of fraud prevention and detection initiatives and the management of card and merchant fraud reporting.

The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc.

There are x2 part time positions available (1 role (day shift): 3 days per week – Monday, Tuesday & Wednesday, and 1 role (evening shift, 4:30pm-1am): Thursday and Friday week 1 and Thursday, Friday & Saturday week 2)

These roles are based onsite in the Bendigo region. This role is a 12-month secondment.

Capability, experience and qualifications

Knowledge & experience in:

  • An Investigative / Fraud discipline
  • An analytical role or similar
  • A customer service focused role
  • Fraud prevention initiatives

Furthermore, successful candidates demonstrate

  • Flexible work attitude in respect to undertaking a variety of tasks within tight timeframes and the ability to work both as part of a team and individually in a busy operational environment
  • Established internal and external working relationships including Bendigo Bank branches, customers/merchant
  • Ability to apply own experience and judgment to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity
  • Proactive, positive and maintains composure under pressure

For additional information regarding this opportunity, check out the attached Position Description or contact Crystal McNabb, Recruitment Advisor (

Please note, all internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

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