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Community Banking Operations & Advisory Manager

  • 931685
  • All Locations
  • Full Time
  • Closing at: Aug 21 2022 at 23:00 AEST

The Team

In our Retail Banking division, our customers are at the forefront of everything we do, where the Community Banking function will lead and champion the development and the success of the Community Bank shared value Business Model. In addition, the function will focus on drawing insights from the Community Bank Network that will help inform and feed into strategies that support its point of difference in the Community. This will be achieved by identifying and implementing key recommendations and initiatives which underpin the continued success of the Community Bank model.

The Community Banking Advisory Coordinator team (Community Central) are a team of specialists that support the 200+ Community Bank companies Our highly effective and motivated team manage large volumes of queries, working closely with internal subject matter experts when required to resolve complex issues and problem solve solutions, all within an acceptable timeframe. The team operates with a process improvement mindset, identifying issues as they arise and developing processes to improve the overall experience for the Directors when they interact with the Bendigo and Adelaide Bank. The team provides administrative support to the Community Banking team and manages key touchpoints, such as our Community Company Resource Centre.

Your role

The Community Bank Operations & Advisory Manager will provide leadership and expertise to oversee the management of the Advisory team, ensuring the team are productive and efficient in planning and executing work, creating efficient workflows and processes, and assigning resources to meet the service needs and query resolution of the Community Banking network.

The role is responsible for enabling this team to consistently outperform, ensuring best practise in delivering exceptional customer service, demonstrating behaviours and resolution of matters with the Community Bank Partners and Directors in mind, responsible for establishing and maintaining effective working relationships, high levels of trust and respect with the Community Banking network.

The Community Bank Operations & Advisory Manager position provides leadership and development of the Advisory team demonstrating rigorous logic and methods to solve difficult problems with effective solutions for queries raised by the Community Banking network. The role is responsible for identifying synergy and integration opportunities, combining tasks into efficient work flows, simplifying complex processes and organising the team to deliver to the operational requirements for the Community Banking network.

The role is accountable for contributing to the design of procedures, operational best practices, and process improvement initiatives, which support and enhance both the Community Banking network performance and the bank. The role is accountable for the delivery of reporting requirements to operational risk and compliance metrics for the Community Banking network.

This is a Permanent position working Full time hours, which can be based position in any location Nationally.

Your knowledge & experience

  • Business experience gained working within a Franchise business
  • Business experience gained within the Banking, Finance or Accounting industry is desirable but not essential
  • Able to demonstrate understanding of working within a legal and regulatory environment
  • Background in analytical skills with an ability to translate into insights and action
  • Demonstrated experience in process improvement and change management
  • Able to demonstrate exceptional track record of effective operating skills (Timely Decision Making, Priority Setting, Organised, Planning, Informing, Managing and Measuring Work)
  • Ability to demonstrate advanced skills in conflict management, managerial courage, and drive for results
  • Ability to demonstrate effective communication skills
  • Advanced knowledge of MS Excel, SharePoint and Power Automate is desirable
  • Understanding of the channels and markets the Bank operates in
  • Advantage having experience working within the Community Bank network

About Bendigo Bank

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Further Information

Please review the Position Description - Download File Position Description - Community Banking Operations and Advisory Manager_FINAL.pdf

Please note: Screening and interviews may commence prior to closing date.

It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.


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