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Customer Consultant | July 2022 | Ipswich, QLD

  • 932399
  • Ipswich
  • Full Time
  • Full and/or Part Time
  • Closing at: Jul 6 2022 at 17:00 AEST

Do more, dream more, become more. Welcome to Bendigo. 

About us

Join us on our journey to be Australia's bank of choice! With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. 

Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for.    

The bank is more serious than ever before about its future. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.   

About our Contact Centre

Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future. We are committed to investing in our people, so our customers always receive the best possible experience.

In an increasingly ‘virtual’ world – where customers want to connect with us over the phone, through their mobile device, online, message or by email – it’s Consumer Connection that brings the ‘human element’ to these transactions. In Consumer Connection we aim to create service excellence for our customers. We deliver product and service solutions, sales and service that helps acquire and retain customers – and encourages them to do more with us. As a team, we support one another and lead by example. Our strong customer commitment is underpinned by our values and the expectations we have of each other.

About the role

You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Consumer Connection in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless. 

Day to day our Customer Consultants; 

  •  Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
  •  Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
  •  Apply relevant policies and processes to complete all outstanding work
  •  Make sure all fees are applied to accounts as per the bank’s fee collection policy
  •  Ensure you are on time, ready and available to respond to customers

No experience with the above? Please keep on reading! At Bendigo Bank, we want you to shine!  You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities.

About you

Our Customer Consultant come from a vast and varied range of “people person” career backgrounds. Including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services. 

Great customer service is in your DNA. Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our customer’s needs. A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow. Whilst most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs. 

The important stuff

  • This position includes working a roster that including Saturdays and Sundays, as well as some work in the evenings. If that is not suitable for your circumstance, this is not the job for you. Check out our career’s website for other opportunities!
  • When applying for this role, on your application form please clearly outline your availability across during the span of our operating hours 8am to 9pm Monday to Friday and 9am to 8pm Saturday & Sunday. 
  • We can offer full time or part time positions. Part time consists of 5 hour shifts across 5 working days, completing a variety of times across our full span of hours during weekdays and weekends. A minimum of 25hrs per week for part time.
  • Successful candidates will commence employment Monday 18th of July. There will be a full-time training bootcamp for 5 weeks to ensure you’re ready to jump on the phones and confidently assist our customers. If you are employed on a part time basis, full time training is compulsory to attend.
  • This position is based out of our Ipswich office, after the completion of training and probation there will be some flexibility to work from home on occasion.

It is a condition of employment with the Bank that you are double vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.

Why us?

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility.  After all, YOU make us the better big bank.   

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace.   

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply Now!

A full PD can be reviewed here - 
 PD - Customer Consultant.pdf

Applications close:  Sunday, June 12th, 2022

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