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Customer Service Officer - Delphi Bank Corporate Branch

  • 929547
  • Melbourne
  • Victoria
  • Full Time

At Delphi Bank when we see Community, we see Family

Still Passionate, Still Growing, Still Banking

 

 

  • Develop your career with a trusted and reputable community-based bank 
  • Connect with our customers to strengthen our cultural relationships  
  • Full-time permanent position based in Melbourne CBD Branch (Rialto Tower)

 

 

About the role

Delphi Bank currently have a great opportunity for someone wanting to start their career in banking and progress into a Banking professional.

As a Customer Service Officer, you will be the face of Delphi Bank, leading the way with our unique philosophy.  You will be given the support you need to do what you do best – developing lasting relationships with our customers by listening and using your skills to help them achieve their financial goals and by consistently ensuring your customers are feeling the experience of belonging at Delphi Bank.

Your day to day activities will include:

  • Servicing our customers banking needs with transactions such as deposits, withdrawals and term deposits, providing education on our online platforms and tools, and recommending the bank’s products and services
  • Developing strong relationships with our customers who come into the branch, as well those who interact with us by phone and email
  • Responding to a broad range of queries which come to the Branch Helpline, Online banking helpline and general Delphi Bank helpline
  • Running and distributing reports

 

This is a full-time permanent position located in our Melbourne CBD Branch (Rialto Tower). This is our Corporate Branch and as a result has fewer walk-in customers and more national and international customers.

 

Does this sound like you?

  • Aligned with our brand, our ideal candidate will have a general understanding of the Hellenic culture to strengthen your ties with the local community.  The ability to speak the Greek language is highly regarded to help you to communicate with our many Greek customers both here and overseas
  • Extensive experience in a customer service environment with a strong desire to find solutions that meet customer needs
  • Ability and confidence to have sales conversations with customers
  • Excellent communication skills, and the ability to builds rapport with customers face to face, over the telephone and via email
  • An eagerness to understand and share with others what makes our bank different
  • A willingness to be actively involved in local community engagement activities that make a difference, ideally with flexibility to attend after hours functions/events
  • Experience contributing to a team environment
  • Experience in the banking and finance industry is not necessary

 

 

About Delphi Bank

At Delphi Bank, not only does our name ‘Delphi’ symbolise a strong connection to our Hellenic roots, but it also most importantly represents a journey of growth and opportunity.

With over 20 years of history, our customers and the community are at the forefront of everything we do. 

Today we are a proud member of the Bendigo Bank Group, one of Australian most respected and trusted financial service providers.  As we continue to grow together, we provide our customers, their families and their businesses with new opportunities, through our ongoing commitment to engaging, investing, and sponsoring organisations and events in our local community.

Relationships are the key to our success, and we take the values that the Hellenic culture is known for like family, food, culture, music and entrepreneurialism and apply them to our relationship model to form a deep and personal connection with our customers and their families.

 

Why us?

There's so much more to a career with Delphi and Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

 

Applications close 21st September 2021.  If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

 

To find out more about working at Delphi and at Bendigo and Adelaide Bank or to view other opportunities visit www.bendigoadelaide.com.au/careers.

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