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Business Banker, Small Business- Dandenong Region

  • 929571
  • Remote
  • Melbourne
  • Victoria
  • Full Time

About us

We have a clear strategy and important work in place to become Australia's bank of choice. Our values of teamwork, integrity, performance, engagement, leadership and passion are at the core of who we are and form the expectation of the behaviours we adopt every day. We strive to have a culture that drives balanced outcomes; is open and informed for disciplined execution; that celebrates and recognises success; and where the sum is greater than its parts. To achieve this, we focus on four critical behaviours: act commercially; move fast to help customers achieve their goals; recognise people for their impact; and actively challenge the status quo. Together, we’re creating a culture we can continue to be proud of; one that will help us reach new heights


About the division

In Business Customer, we make business personal by developing meaningful relationships built on trust to help our business customers and communities prosper. We provide our customers a dedicated business banking relationship who takes the time to understand their goals and aspirations and provides meaningful insights to add value to their business. Our goal is to enhance the prosperity and sustainability of the communities in which we operate.

This team manages all of our business customer needs and interactions including working with our distribution partners in branches, digital and consumer connection as well as our partners in operations to support our existing customers to grow and to attract new customer to BENs Business Banking proposition. The team has bankers in the field as well as virtual specialist team to support bankers to have more time with customers. We are regionally aligned to ensure we have a personal relationship and closeness to the customers we support and the communities we want to help grow.

About the role

Known internally as a Manager, Business Customer, this is definitely not a deskbound role!  You will have your own right-sized portfolio of Small Business Customers, and manage and grow your portfolio.

The Manager Business Customer works in a specific geographic region, partnering across Business Customer lenders, Consumer lenders, building relationships with customers to provide quality banking services and help grow their businesses.

The Manager Business Customer is responsible for a portfolio of customers and ensuring BEN provides the right solutions to meet their needs. Manager Business Customers are experienced in business

lending needs and predominantly manage business lending up to $1million. The Manager Business Customer prospects for new business opportunities and maintains exemplary customer service delivery with an existing portfolio of customers in their region. This role will deepen existing customer relationships through relationship management and understanding our customer needs.

This role will manage a portfolio of customers in a local area and will work closely with Regional Managers and Branches in that Region to attract and retain business customers to BEN. Business development and working proactively in the community to create business opportunities for BEN is key for this role.

The Manager Business Customer is responsible for developing and delivering win-win solutions that meet the customer’s needs, objectives and interests and the Bank’s growth target and risk appetite.

Key responsibilities

  • Build and maintain strong customer relationships, focused on understanding the customer, their current and future needs in areas including Debtor and Equipment Finance, Wealth and Financial Markets.
  • Drive profitable growth for the local area by identifying opportunities to assist customers and prospect customers achieve their business goals.
  • Achieve individual targets and contribute to team sales targets.
  • Report on your loan portfolio against financial and volume targets.
  • Leverage your external networks to grow customer base.
  • Work closely with network stakeholders to identify, develop and implement appropriate localised sales, marketing and engagement plans.
  • Achieve successful outcomes for our customers, communities, people and the Bank.
  • Undertake effective business development, networking and prospecting activities to build a strong pipeline.
  • Identify, establish and embed referral partnerships to drive customer acquisition into new sectors of region.
  • Exercise Delegated Lending Authority (DLA) for loan approvals in accordance with Bank Policy and acceptable risk standards.
  • Ensure the quality of lending submissions, credit management practices and control of non-compliance is maintained within Bank Policy and guidelines.
  • Ensure scheduled reviews are completed within approved time limits.
  • Leading education sessions to support development of local region Business knowledge and capability.


About you

  • Demonstrated expertise in business lending and credit risk principles in the small to middle market business segments
  • Practical understanding of advanced accredited lending requirements
  • Industry and market knowledge to support customer and lending growth
  • Consulting and needs analysis skills
  • Financial analysis skills, including the ability to analyse and interpret financial statements
  • Lateral thinking and problem-solving skills
  • Established sales skills including prospecting, articulating customer value proposition, adapting to influence and close the sale to benefit the customer.
  • Highly developed business development skills and networking ability with a focus on small to medium businesses.
  • Ability to think outside the square and develop innovative customer centric solutions.
  • Ability to work effectively under pressure, be highly organised and work to constantly improve and benefit the organisation
  • Sales coaching and development skills in a peer-to-peer environment
  • Proven negotiation experience, achieving win-win outcomes for the customer and Business
  • Tertiary qualification in business or finance related discipline (preferred).
  • FSRA Accreditation T2
  • Driver’s licence


Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Applications close COB 24th September

For further information please see the attached Position Description or contact Annie Geddes via

Download File 2. Manager Business Customer - Position Description (1).pdf

To find out more about our Business Banking Transformation please visit:

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