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Manager Merchant Acquisition

  • All Locations
  • Full Time
  • Closing at: Aug 12 2022 at 17:00 AEST
  • Join the Better Big Bank to improve our customer journey
  • One of Australia's biggest banks - A top 100 ASX listed Company
  • Benefits: hybrid/flexible working, learning programs & discounts on banking

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it. 

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!

About the role

Merchant Partnerships helps drive growth within the business portfolio by giving business customers more reasons to choose and stay with Bendigo. We work with key strategic partners to offer a range of services and solutions to our micro, small to medium and corporate customers. The teamwork with partners and internal stakeholders to develop and execute strategies to promote merchant solutions and generate sales across all channels.

Reporting to Senior Manager Merchant Partnerships you will be responsible for working with key external and internal partners to develop and execute strategies to help acquire and retain business customers through provision of merchant services. The role is required to manage key partnerships and vendors to drive positive business outcomes.

Responsibilities include:

  • Accountable for development and achievement of merchant solutions acquisition objectives
  • Work with Senior Manager Merchant Partnerships and key stakeholders to develop and implement acquisition strategies to drive growth
  • Develop strong relationships with key external and internal partners
  • Map and maintain current processes end to end across key functions including legal, partner, marketing, technology, tools, and data
  • Map and maintain customer journeys end to end across all channels to identify opportunities to improve the customer experience and drive better business outcomes

About you 

You will have experience in the financial services industry with an emphasis on card and payment systems.

  • You will have a background in acquisition and/or marketing and experience in merchants would be preferred
  • Product, marketing, project and relationship management experience would be ideal.
  • You will have a background in banking, merchant acquiring or other payment systems such as cards, ATM’s, BPAY, direct entry, cheques, and internet/phone banking
  • You will be able to develop and maintain effective relationships with stakeholders to drive positive business outcomes
  • Excellent written and verbal communication skills, be a creative thinker and be able to take initiative

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Be quick to apply! Applications will be reviewed as they are received and may close before the listed closing date.

It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.

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