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Merchant Operations Officer

  • Bendigo
  • Full Time
  • Closing at: Aug 11 2022 at 17:00 AEST
  • 9 Month Max Term Contract Opportunity
  • Hybrid working from our Bendigo Office and from home
  • Flexible ways of working find a way that works for you

About the role

Join our Access and Payments System (A&PS) Merchant Services Team to provide support and solutions for Merchant related issues.  Our aim is to provide our business customers with a diverse range of payment services which will meet their needs and expand the banks revenue generating capability.  Providing expert operational and functional support and creating and implementing new services to generate business growth as well as keeping existing services up to date in a rapidly changing market.

You will be responsible for providing specialist phone and e-mail support for customers as well as completing administrative tasks related to merchant services.  The role requires the ability to work independently on tasks of higher responsibility, communicate effectively, seek continuous improvement opportunities and assist with project work.

Responsibilities include:

  • Provide support and assistance to new & existing clients in relation to Merchant queries and facilities ensuring that service levels and retention of customers is adhered to
  • Provide support and assistance to staff in the Department and Branches in a respectful and polite manner, in accordance with the Banks values in relation to service standards, efficiency commitment and team building
  • Limit the Bank’s exposure to financial loss by addressing any merchant complaint both timely and accurately within the boundaries of our Rules and Regulations
  • Ensure customer confidentiality and privacy guidelines are met. Processes, Procedures and Guidelines for Merchant Applications to be completed as per Bank’s requirements
  • Ensure all daily and monthly tasks are completed in a timely and accurate manner and assist fellow merchant application staff with workloads and decision making.  Provide support to team members, branches and customers on specialist Merchant related issues.  Complete Learning and Development Plans and set achievable goals

About you

You will have exceptional customer service skills and management of complaints.  And have specific banking system experience and proficient computer skills.

To be successful in the role you will have:

  • Models excellent written and verbal communication skills
  • Attention to detail and ensures accuracy of information provided to customers
  • High level time management skills with the ability to prioritise and meet deadlines
  • Ability to work as part of a team, autonomously and provide support and leadership to others
  • Motivated, driven and seeks out opportunities for improvement
  • Proven skills in problem solving and initiative

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Working with us opens the door to a whole lot more than a fee free account. Get real benefits, work life balance and flexibility. We offer various leave benefits as well as banking benefits which can you give cash back in your pocket, shopping discounts, novated leasing options and we can support financially if you wish completed further studies.

Bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Be quick to apply! Applications will be reviewed as they are received and may close before the listed closing date.

It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.

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