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Mortgage Discharge Officer

  • 927345
  • All Locations
  • Remote
  • Adelaide
  • Full Time

Join a trusted brand!*


About us

Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really!) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with. As Australia’s Most Trusted Bank* and Most Recommended Business Bank*, your career is in safe hands - our customers need us now more than ever.

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. 

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!


About the role

As a Discharge Officer you will be part of our Post Settlement Loan Activity function servicing all 3rd Party Channels. Your primary focus will be to complete all discharge tasks required as received from our Mortgage Managers, Brokers and Customers, ensuring the Discharge of Mortgage requests are accurately processed in accordance with policy and procedures.   This includes:

  • Preparing and calculating accurate payout quotations
  • Preparing and completing discharge requests
  • Handling both inbound and outbound phone calls to internal and external stakeholders in the discharge process. 


This is a full time position available until the end of January 2022.   While it would be great for you to be based in our Adelaide head office where you will benefit from modern facilities and collaborative workspaces, we are happy for you to be based anywhere, provided you have access to one of our head or regional offices, OR a home office with a good internet connection.



About you

We are seeking someone who is as passionate about delivering exceptional customer service and being a supportive team member as the rest of our team.

You will also be a confident communicator with both internal and external customers, have excellent time management skills, the ability to be flexible and be the sort of person who looks for continuous improvement opportunities in current processes. You will also have a high level of numerical and computer literacy skills, accurate and efficient data entry skills and a high level of attention to detail.

Exposure to a lending environment and an understanding of the requirements for the discharge of a mortgage along with some experience using Banking platforms such as RFSA, PSP, PEXA, BPM & LendFast (or similar systems) would be advantageous.



Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.


For a confidential discussion about what this opportunity can mean for you, please contact Kylie Page, Recruitment Advisor on


If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.


To find out more about working at Bendigo and Adelaide Bank or to view other opportunities visit




*Source: Roy Morgan All Brand Net Trust Score Survey 2017-2020

Closing date: Mar 07, 2021
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