Person, Shop, Window Display

Personal Lender | Robe & Districts Community Bank | SA

  • 926775
  • South Australia
  • Full Time

Do you have lending experience and leadership aspirations?


About the role

Our Personal Lenders are known internally as a Customer Relationship Officer because they are more than just lenders. The role provides a high standard of professional service that explores the customer’s needs and circumstances and provides solutions relevant to their lifestyle.  You will demonstrate a high level of ownership which is based on building strong relationships with customer and the wider community.  You will actively engage our customers to explore all the services and best products to suit their needs.

The successful candidate will support the Branch Manager and Customer Relationship Manager in coaching team members to understand our products and services and to provide quality referrals.  We are seeking candidates with a positive attitude and communication style, who take initiative and share best practices with the team. 

This is a Permanent Full time position and will ideally suit someone looking to further develop their skills in the consumer lending space 


About you

We are looking for someone keen to learn and progress in their career. A successful Customer Relationship Officer will bring:

  • Demonstrated ability to achieve sales results through solutions which truly meet the customer’s needs
  • Ability to effectively communicate with new and existing customers face to face and over the phone
  • Capability to coach and upskill team members
  • Highly developed relationship building skills
  • A willingness to get involved in local community engagement activities and to share with others what makes our bank different
  • Lending and insurance accreditation – advantageous but not essential
  • Experience in consumer lending and the banking and finance industry is a plus but certainly not essential for someone with great sales experience in a retail environment


About us

Bendigo Bank is the better big bank: Australia’s 5th largest retail bank and a top 100 ASX listed company.  We are a national organization with more than 7,500 employees helping more than 1.7 million customers to achieve their financial goals.

Our purpose is the same today as it was when we were founded over 160 years ago; that is, to feed into the prosperity of our customers and their communities, not off it.  It is this unfailing commitment to take the time to connect to our customers that has given us our consistent success.


What we offer

  • Extensive training and coaching to ensure your ongoing success in the role
  • Career pathways into various positions including management.
  • A range of staff benefits: discounts on bank products and services, share offers, flexible work options, and excellent learning and development programs


We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect; feel valued and can achieve success.  We believe our success depends on the commitment, integrity and skill of our staff.


Further Information

Please review the Position Description: Download File Customer_Relationship_Officer Position Description.pdf

Closing date: Dec 18, 2020

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