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Quality Assurance Analyst

  • 929098
  • Brisbane
  • Adelaide
  • Bendigo
  • Full Time

Rural Bank Operations division are looking for a Quality Assurance Analyst (QAA) to join our Quality Assurance Team in either Bendigo, Brisbane, or Adelaide.

Reporting to the Manager, Business Performance & Workforce Management, the Quality Assurance Analyst role is to:

  • Review, record and provide feedback to Sales personnel and others on the quality of Lending submissions
  • Review, record and provide feedback to Operations personnel and others on the quality of customer Letters of Offer, Security documents and other customer documents prepared by Agribusiness Support Officers.
  • Assist with identifying training gaps and skill development of Operations and Sales teams where requested
  • Work with QA staff across Operations to ensure consistency of Quality criteria and processes, suggest improvements, and assist other teams where directed to maintain service levels
  • Assist with administrative tasks and reporting functions

Experience & Qualification requirements:

  • Experience in coaching and providing constructive feedback
  • Experience in a financial or banking environment
  • An understanding of the Agribusiness environment is desirable but not essential
  • Computer skills in applications and business systems
  • Experience in risk identification, banking compliance and data quality
  • Maintains highly accurate approach with constant attention to detail essential
  • Analytical, problem solving and negotiation skills
  • Ability to share technical information and subject matter expertise
  • Communicate effectively both in written form and orally at all levels

We are looking for a committed, authentic, and influential individual who is passionate about the work they do and connected to the organisation's vision and purpose.

Closing date: Aug 04, 2021

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