Person, Shop, Window Display

Relationship Manager – Consumer and SME Specialist

  • 928514
  • Melbourne
  • Victoria
  • Full Time


  • Manage and grow a portfolio of home loan customers plus small business
  • Develop your career with a trusted and reputable community-based bank 
  • Work locally whilst being part of well-known national banking group 
  • Range of staff benefits including flexible work options


About us 

Formerly 'Bank of Cyprus Australia', our journey to becoming Delphi Bank began in 2012 when we joined our Bendigo and Adelaide Bank family. At Delphi Bank, not only does our name ‘Delphi’ symbolise a strong connection to our Hellenic roots, it most importantly represents a journey of growth and opportunity.

As we continue to grow together, we provide our customers, their families and their businesses with new opportunities, through our ongoing commitment to engaging, investing, and sponsoring organisations and events in our local community.

Relationships are the key to our success and we take the values that the Hellenic culture is known for like family, food, culture, music and entrepreneurialism and apply them to our relationship model to form a deep and personal connection with our customers and their families.


About the role

Delphi Bank currently have a great opportunity for a Consumer and SME Specialist. 

You will play a lead role in driving portfolio and lending growth, building deep customer relationships, delivering holistic solutions to meet customers' financial needs and consistently ensuring your customers are feeling the experience of belonging to Delphi Bank.

You will leverage a strong knowledge of portfolio management made predominantly of Home & Investment Loan customers and also have the opportunity to look after small business customers with lending needs up to $750k.

The core focus of the role is to drive lending growth through sales and customer acquisition strategies whilst maintaining quality referral partner relationships. You will achieve this through:

  • Identifying opportunities for deepening customer relationships and referring business opportunities while partnering with the Senior Relationship Manager and Area Manager to implement approaches to support improved customer experience and advocacy.
  • Achieving individual sales targets and contributing to team sales targets.  Actively participating in and supporting business development activities that optimise our profile and growth prospects in the local region.

Located at our busy Oakleigh Branch, this is a full time, permanent position with flexible work options. To grow in our niche market with opportunity to raise your profile as a Banker you will need to have availability to attend events outside of core business hours when required.


Does this sound like you?

  • Aligned with our brand, our ideal candidate will have a general understanding of the Hellenic culture to strengthen your ties with the local community.  The ability to speak the Greek language is highly regarded
  • You have demonstrated sales success engaging prospective customers and can tailor your marketing strategy to suit your customers.  You can proudly and confidently tell our story and share our point of difference. You love to get out and about and engage with your local community in order to grow your network, increase brand awareness and drive lending growth.  This could be through building quality referral partner relationships, organising events, home loan/small business related workshops and activities both in branch and in the community, attending external events and use of social media
  • You have sales experience with home/investment loan customers with a good appreciation of lending products, policies and processes and ideally you also have some exposure with small business lending.  Whilst there will be a Relationship Officer to support with credit writing and manage the approvals and both pre- and post-settlement activity, you will be someone with the ability to analyse and interpret financial data, write a credit paper, and be hands on across the end-to-end lending process
  • You treat your portfolio and customers like it is your own business and support your customers with a holistic approach: not just someone who can get their lending done, but someone who is a specialist they turn to for advice and guidance on how to achieve their goals


Why us?

There's so much more to a career with Delphi and Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process



Applications close 30th Sept 2021.  If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

To find out more about working at Bendigo and Adelaide Bank or to view other opportunities visit



Apply Now

Start your application here and you will be directed to a new page to complete it!

Not You?

You'll now be directed to a page to complete your application.

Work 180 endorsement badge
Advertisement, Poster, Text, Flyer, Brochure, Paper