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Relationship Manager-South East Melbourne

  • 929543
  • Melbourne
  • Victoria
  • Full Time

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. 

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!

About the division

Delphi Bank is an integral part of the Business Banking division. Delphi Bank has a responsibility to support our customers to improve their financial wellbeing, and in turn become Australia’s bank of choice.

At Delphi Bank, not only does our name ‘Delphi’ symbolize a strong connection to our Hellenic roots, it most importantly represents a journey of growth and opportunity.

As we continue to grow together, we provide our customers, their families and their businesses with new opportunities, through our ongoing commitment to engaging, investing, and sponsoring organizations and events in our local community.

Relationships are the key to our success and we take the values that the Hellenic culture is known for like family, food, culture, music and entrepreneurialism and apply them to our relationship model to form a deep and personal connection with our customers and their families.

About the role

The Relationship Manager (RM) lead role in managing client relationships and business development activity in their local region to grow a diverse customer base and lending in line with Delphi Bank objectives and growth targets. The core focus of the role is to drive lending growth through customer acquisition strategies whilst maintaining quality referral partner relationships. You will leverage a strong knowledge of portfolio management and consumer and business lending to ensure the effective management the lending portfolio of your business unit.

You’ll prospect new business opportunities and maintain exemplary customer service delivery with existing customers to ultimately deepen existing customer relationships. You will be responsible for developing and delivering win-win solutions that meet customer’s financial goals and the Bank’s growth target, all whilst managing credit applications within appropriate risk parameters.

 Key responsibilities

  • Build and maintain strong customer relationships, focused on understanding the customer, their current and future financial goals.
  • Partner with the Senior Relationship Manager and Area Manager to implement approaches to support improved customer experience and advocacy.
  • Drive profitable growth for the local area by meeting all asset growth, noninterest income, non-gap income targets and referrals.
  • Report on your loan portfolio against financial and volume targets.
  • Actively participate and support business development activities that optimize our profile and growth prospects in the local region.
  • Target customer and lending acquisition to diversify the portfolio. Promote the bank and its partners, our branch and offering.
  • Implement aligned sales and marketing strategy to support successful outcomes for customers and expansion of the local market.

About you

  • Applied knowledge of advanced accredited lending environment, supported by industry and market knowledge to support customer and lending growth.
  • Ability to adapt communication and leadership to engage, influence and motivate a team to achieve business outcomes
  • Demonstrated ability to understand complex stakeholder and customer needs and translate them into innovative solutions.
  • Experience leading, coaching, and developing others.
  • FSRA Accreditation Tier 2 required
  • Tertiary qualification in business or finance related discipline preferred
  • Current driver’s licence required

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

For further information please see the attached Position Description or contact Annie Geddes via

 Relationship Manager PD .pdf

Applications close COB 29th September 2021


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