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Sales & Performance Strategy Manager, Business Customer

  • 929010
  • All Locations
  • Adelaide
  • Bendigo
  • Melbourne
  • Full Time

A unique opportunity to support our newly formed business customer leadership team in developing and delivering their sales strategy plans.

Be the difference. Be part of Bendigo and Adelaide Bank.

About you 

You’re a natural leader and a strategic thinker with a passion for customer service and supporting your team and customers to grow their business. You’re financially savvy and commit to delivering outcomes.

You’ll bring: 

  • Strong knowledge in Sales and Marketing strategy development and delivery
  • Experience in sales management, reporting and monitoring experience
  • Ability to analyse external and internal data sets to formulate plans and sales activities to support outcomes
  • Strong written & verbal communication skills are essential. Capacity to communicate effectively with all levels of the organisation.
  • Present information succinctly for internal and external stakeholders
  • Business Industry and market knowledge to support customer and lending growth
  • High level of financial literacy
  • Track record of building operating cadence to support a sales culture
  • Sound knowledge of the commercial and SME markets 
  • Tertiary qualification in business, marketing or finance related discipline
  • Driver’s licence

 About the role  

Our vision is to become Australia’s bank of choice, and you’ll play an important part in helping us achieve that. The Sales & Performance Strategy Manager, Business Customer role. This role will be a member of the Business Banking Sales Strategy team and will be expected to develop sales activities across Business Customer and the broader business banking distribution channels (Broker & Specialist) and support the Head of Sales & Performance Strategy to achieve sales and performance targets.  

The skills vital to this role are:

  • The ability to implement and clearly articulate sales strategy, direction and specific measurable key actions
  • Experience in executing the sales process, marketing activation activities, sales reporting and banker engagement activities to drive a culture of meeting all our customer needs
  • A strong customer focus and drive
  • A proven track record in developing and executing sales strategies and tactical initiatives, working across two States to support the strategy and delivering sales outcomes to achieve customer needs
  • The ability to research the external environment to guide initiatives and continuous improvement
  • Strong analytical skills and the ability to interpret data to drive business outcomes

This role works across Business Banking, working closely with Heads Of, State Managers and Banking Leaders on their sales strategy plans and delivering the plan.   This will include developing localised marketing activity and campaigns, outbound sales campaigns, regional based activity in the community, sales coaching, metric management and measurement.    Ensuring the right operating cadence is in place to drive the right sales culture to meet all our customer needs.    

Key responsibilities include:

 Develop a strong sales and business development culture in the Business Banking teams to support BEN business customers in the financial needs of their business. 

  • Sales coaching strategy activation combined with customer behaviour analysis supported by data and reporting
  • Ensure we compete in the regions and chosen industries we want to grow, delivering targeted programs and activities working closely with marketing, front line leaders and support teams
  • Activate individual sales coaching plans for all staff within the State
  • Accountable for developing the strategy, measurement and monitoring to support sales strategy and growth outcomes for the Business Banking division
  • Build strong key stakeholder and enterprise relationships to ensure strategic initiatives and outcomes are aligned

We are recruiting for two positions to be located at either Adelaide, Bendigo or Melbourne (Docklands). The roles are full time with some flexible work from home options.

About us  

Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank  Group of over 7,000 employees, we’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for.   

The bank is more serious than ever before about its future. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.  

Why us?  

Belong to a wonderful team of people.  Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility.  You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities - we want you to shine.  After all, YOU make us the better big bank.  

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace.  

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

To find out more about our Business Banking Transformation please visit:


Applications close COB Wednesday 29th September 2021

Further Information  

Please review the Position Description Download File Manager Sales Performance Strategy PD (2).docx  or contact 


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