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Senior Customer Service Officer | Community Bank Goodwood | SA

  • 933158
  • Adelaide
  • South Australia
  • Full Time
  • Closing at: Aug 10 2022 at 17:00 ACST

Do more, dream more, become more. Welcome to Bendigo.


About us

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place. 

Be the difference. Be part of Bendigo Bank.


About the role

As Senior Customer Service Officer, you will be the face of the branch. Being a senior member of the team, we will rely on your problem-solving skills and ability to resolve complex situations. You will draw on your knowledge of Risk and Compliance measures and Branch Operating Procedures to ensure day-to-day functions run smoothly.  

You will be given the support you need to do what you do best – listening to customers and using your skills to identify opportunities to help meet their needs with the Banks products and services. You’ll be able to mentor junior members and lead by example providing an outstanding customer experience.  

This position is located at Community Bank Goodwood. The role is Permanent Full time working 76 hours per fortnight. 


About you

You’ll bring: 

  • Proven experience in Branch based banking role
  • Excellent communication, interpersonal and coaching skills
  • Excellent rapport building skills
  • High standard of product knowledge 
  • Ensure a thorough knowledge of branch security (Adherence to the relevant procedures and guidelines)
  • Exposure to a Leadership or mentoring staff
  • Technical knowledge or ability to learn Branch Delivery Systems and Customer Service Systems 


Why us?

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank. 

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.  


Further Information 

Please review the Position Description: Download File Position Description - Senior Customer Service Officer.pdf

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now. 

It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.

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