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Senior Relationship Manager (Dandenong Region)

  • 927064
  • Melbourne
  • Full Time

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. 

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!

About the division

Delphi Bank is an integral part of the Business Banking division. Delphi Bank has a responsibility to support our customers to improve their financial wellbeing, and in turn become Australia’s bank of choice.


Our customers are at the forefront of everything we do: their voice will guide our decisions, actions, and priorities in building channel specific distribution strategies and unique service propositions in the market however they choose to deal with us. We add value in every interaction or touch point.

About the role

The Senior Relationship Manager (SRM) leads business development activity in their local region to grow a diverse customer base and lending in line with Delphi Bank objectives and growth targets. Harnessing an extensive knowledge of Business and Commercial lending practices, and products and services, the SRM drives strategies to achieve growth.


The Senior Relationship Manager is responsible for mentoring and developing the Relationship team within a Branch and collaborating actively with the team to drive the strategic direction within the area. Providing day to day guidance for both technical and industry knowledge, the SRM will lead complex lending transactions within their team whilst actively managing customer relationships within appropriate risk parameters.

Key responsibilities

  • Build and maintain strong customer relationships, focused on understanding the customer, their current and future financial goals.
  • Consistently delivers the bank’s promise to the Branch’s total portfolio of customers by delivering our value proposition and competitive advantage.
  • Identify opportunities for deepening customer relationships and referring business opportunities.
  • Partner with the Area Manager to implement approaches to support improved customer experience and advocacy.
  • Partner to implement approaches to attract your local and surrounding market to our Brand.
  • Drive profitable growth for the local area by meeting all asset growth, non-interest income, non-gap income targets and referrals.
  • Maintain and control direct costs within budget for the local area.
  • Report on loan portfolio against financial and volume targets.
  • Grow customer base and meet ongoing financial targets.
  • Lead key initiatives and host events that optimise our profile and growth prospects in the local community.
  • Implement aligned sales and marketing strategy to support successful outcomes for customers and expansion of the local market.
  • Exercise Delegated Lending Authority (DLA) for loan approvals and scheduled reviews in accordance with Bank Policy and acceptable risk standards.
  • Deliver quality of lending submissions, credit management practices and control of bad debts in maintained within Bank Policy and guidelines.
  • Proactively monitor processes to ensure risk loss events or incidents of non-compliance are identified, managed and escalated on a timely basis.
  • Lead, motivate, mentor and develop branch team to achieve role outcomes by leveraging Bank tools and processes to drive growth.
  • Provide leadership and guidance with all branch team to ensure all customers banking with your Branch remain engaged in our proposition and support the Area Manager’s leadership.

About you

  • Knowledge of the Banking and Finance industry, with advanced knowledge of business lending and credit risk principles.
  • Applied knowledge of advanced accredited lending environment, supported by industry and market knowledge to support customer and lending growth.
  • General understanding of the Hellenic culture & community.
  • Strong interpersonal and relationship management skills.
  • Strong communication and presentation skills with the ability to connect with, present to and influence a diverse customer base
  • Ability to adapt communication and leadership to engage, influence and motivate a team to achieve business outcomes
  • Successful experience in banking role managing diverse customer relationships and complex loan portfolios, with a proven track record for developing business.
  • Demonstrated ability to understand complex stakeholder and customer needs and translate them into innovative solutions.
  • Extensive experience building local community relationships as a trusted advisor.
  • Experience leading, coaching, and developing others.
  • FSRA Accreditation Tier 2 required. Tertiary qualification in business or finance related discipline preferred. Current driver’s licence required


Why us?
There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

For further information please see the attached Position Description or contact Annie Geddes via

Download File Senior Relationship Manager (Delphi Bank) PD.docx


Closing date: Mar 02, 2021
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