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Team Manager |Consumer Processing

  • 930815
  • All Locations
  • Full Time
  • Closing at: Jan 25 2022 at 16:30 ACDT
  • Permanent position available: flexible work options
  • Coach & develop a high performing team
  • Attractive remuneration & staff benefits

 About the role

Bendigo and Adelaide Bank’s strategy is built on our vision of being Australia’s leading customer connected banking group.

The Consumer Processing department contributes towards this vision by developing and executing strategies which will deliver our products and services to our customers in an efficient and cost-effective manner.  A culture of operational excellence underpins this, with the delivery of highly efficient and robust operational platform impacting the experience of our customers and partners, which in turn delivers the customer value proposition

As Team Manager you will lead an experienced team which aspires to deliver operational excellence. Key to your success will be:

  • Providing effective leadership to your team: ensuring team members are engaged, have a motivating work environment, perform to the required standard, and constantly provide customer focused, cost effective and quality operational support to the Group’s customers, partners and other departments.
  • Workflow management: prioritising workflow to ensure service levels are achieved and urgent cases escalated. In line with our ActiveOps framework; preparation of weekly workload and resourcing plan forecasts & attendance

Does this sound like you?

We are looking for someone who will grasp this opportunity with enthusiasm and proudly tell our story to take our business to the next level, plus:

  • Demonstrated leadership experience in a high-volume processing environment
  • Experience in post settlements, depositor servicing, transaction processing and international payments preferred (but not essential)
  • Highly organised and planned approach with a continuous improvement focus
  • Excellent communication, problem solving, time management and multi-tasking skills with the ability to think outside the square
  • High level of technology proficiency - experience with performance-based software, banking platforms RFS or similar systems preferred. 

  Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind, and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Applications close COB 25th January 2022. If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

 Team Manager Consumer Processing - Third Party Discharges and Consents.pdf

For a confidential discussion about what this opportunity can mean for you, please contact Annie Geddes, Senior Recruitment Advisor on

It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank

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