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Position description:  Team-Manager--Relationship-Support--Agri--Jun23.pdf

Rural Bank is striving to be the bank of choice to help Australian farmers grow and we are looking for people who thrive on helping Agricultural customers grow to join our team.

You are an experienced team leader with proven success in leading an efficient and effective high volume and service level driven team.  Your unwavering focus on people capability and development, and your ability to coach and lead your team results in them achieving outstanding performance.

Your strong customer focus and experience managing complex customer relationships will ensure your success in this role.

Ideally you also have experience or exposure to lending, particularly business banking, agri business or operational banking teams.

As the Team Manager Relationship Support (Agribusiness), you’ll get to:

• Lead your team of Relationship Associates & Senior Relationship Associates who work closely with our Agribusiness Lenders to provide customer service excellence by delivering a seamless experience for the customer.   
• Support your team to be their best: 1-on-1’s, training new staff, on-going coaching to uplift capability, performance management.
• Achieve agreed success measures through team performance and operational and service excellence: ensure consistent, customer focused, cost effective and quality support is provided to the Group’s customers, partners and other departments.  Allocate work using a real time Workflow Management program (ActiveOps), manage escalations, planning and reporting.
• Engage your Stakeholders: Regular meetings with Region Managers, Bankers and credit to discuss pipeline, risk and issues.

This is a full time, permanent position based in Brisbane, Toowoomba, Cairns, Townsville, Dubbo or Wagga Wagga. Hybrid ways of working are core to how we operate today with an expectation of a minimum 2 days working from an office location mentioned above. Talk to us about what flexibility means to you!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

About Rural Bank

We are deeply committed to nurturing the growth of rural and regional communities through our tailored financial solutions. Our mission is clear: to provide exceptional financial services, knowledge, and leadership for Australian farmers to flourish and grow.

Proudly part of the Bendigo and Adelaide Bank group, with over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

Find out more about Rural Bank here: About us | Rural Bank (www.ruralbank.com.au)

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance, and flexibility

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don’t delay, apply now!

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.