“It begins at Bendigo Bank” 

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’.

We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. 

About the opportunity

As a Customer Support Officer, you will support the business objectives of the Bank in the management of delinquent loans, credit cards, business and savings accounts. You will work with our customers experiencing financial difficulty by making appropriate arrangements that assist them to manage their obligations and protect the Bank’s security position by providing effective, pro-active and low-cost solutions while ensuring a high standard of customer service. 

While this role is rewarding and dynamic, it can be challenging so comprehensive training is provided by our experienced and enthusiastic team members and leaders plus training is continuous due to the ever-evolving needs of our business. We want you to succeed and will back you every step of the way! This is a great opportunity to further develop your customer interaction skills in a friendly and outcome driven team.   

We have multiple Customer Support Officer opportunities based either at our Adelaide or Bendigo Corporate Office. We offer a flexible hybrid work arrangement but during your training period you will be required to attend the office 5 days per week.  

Please note we are looking to start our next intake 27th January 2025

About you 

What sets you apart is your passion for delivering great customer outcomes. You will be comfortable talking to people in a wide range of situations and be able to use your strong negotiation and listening skills to guide customers to the most appropriate outcome. This role is ideally suited to people looking for a career in Risk Management. 

Previous Collections experience is advantageous but not essential, however demonstrated experience in a customer service-based role is a must have. 

You will also have: 

• Exceptional phone and communication skills 
• A caring and empathetic nature with the resilience to deal with people who are going through difficult times  
• Positive can-do attitude with good problem solving and negotiation skills 
• Ability to work with targets and key performance indicators 
• High attention to detail and accuracy 
• Strong computer skills 

Why work with us? 

You’ll get access to a great range of benefits, including: 

• Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life. 
• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. 
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice. 

We’re making better, bigger. And we’ll get there with you  

How to apply

If you are excited about this opportunity, please submit your CV and application online.

Please note we are looking commence our next intake of Customers Support Officers Monday 27th January 2025.

A position description is enclosed  Customer Support Officer PD June 2024.docx

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace.