Over the past 3 years we have set out the foundations, uplifted our performance and accountability and are now ready to accelerate our transformation.
In Business Banking we are embarking on significant changes and through the help of the Business Banking Transformation team, we’ll be unlocking our potential, enabling us to improve and grow.
We're leading the way using design thinking, which is a human centred design approach to innovation and change. We are looking at problems and opportunities holistically from a customer and staff experience perspective. We are ‘standing in their shoes’ as we design and build solutions that greatly improve the experience.
We have never set a more audacious goal before us, and to achieve it we need to walk the talk, make bold decision, aim high and dare to fail. Our time is now. We're building a bridge between yesterday's problems and tomorrow's opportunities. Between desirability and "do-ability". Between business and enterprise. We're removing complexity in our business to deliver the banking experience of the future.