“It begins at Bendigo Bank”

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

About the opportunity

In this role you will report to the Service Owner for Service Management in the Platforms Practice.  Being part of a team that has responsibility for ensuring that all IT systems and services used within our Production and DR environments are managed in accordance with Service Management processes. Working with other practice teams, business stakeholders and vendors to ensure that compliance and regulatory requirements are met and that we provide reliable and robust solutions for our customers and staff.

You will bring experience in major technology and cyber events in complex environments, an ability to coach and guide other team members, and contribute to material improvements to the existing process and policy.

In this role you’ll get to…

• Facilitate the resolution of all high priority incidents and problems classified as priority 1 or priority 2 as per the documented process, displaying composure and applying common sense.
• Agree and endorse priority of incidents. Ensure an effective process is established and monitored to ensure incident resolution is as per agreed scope and timeframe with the business.
• Work with technology group subject matter experts to research and develop strategies for resolving incidents within agreed scope and timeframes.
• Foster a team environment and working effectively and cooperatively with others to deliver on organisational objectives. Manage a team of direct reports in the incident and problem area.
• Propose continuous improvement of the Incident and Problem Management processes based on experience gained in the industry. 

What you’ll bring to the role

You will have proven experience in Incident and Problem Management including direct involvement in major technology and cyber events.  With demonstrable experience in complex Incident Management involving integrated in-house and hosted components.

To be successful in the role you will have: 

• Highly developed facilitation and effective communication skills.  Including the ability to negotiate and influence outcomes.
• Technical and people leadership skills.
• Highly developed problem resolution skills and proven risk mitigation skills.
• The ability to enforce quality and standards.
• Advanced knowledge of Incident Management processes.
• Knowledge of Incident Management, Problem Management, Request Management and Change Management processes.
• ITIL4 awareness and certification would also be advantageous.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.  This role can be based in our office locations in Melbourne or Bendigo. We offer flexible work options that put our people first, and a hybrid model of a minimum of 40% of your week in the office, increasing to 60% in July 2025.
• Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We’re making better, bigger. And we’ll get there with you

Could you be our newest team member? Now’s the time to set your sights even higher – on the future you and the future career you deserve.  Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We love the support recruitment agencies give our businesses every day, however, we have got this.  Our superstar talent advisors will reach out to our fabulous panel if we need a helping hand.