Are you detail-oriented and highly organised and love working efficiently?

It starts here. With Bendigo Bank… and you.

Make a real difference in our customers' financial lives! As a Loan Services Officer, you'll be the key to ensuring smooth and efficient loan administration. You'll handle a wide range of tasks, from processing loan modifications (rate changes, term extensions, redraws) to account reconciliations and reconstructions. Your accuracy and efficiency will directly impact customer satisfaction and operational excellence. You'll collaborate with various teams and stakeholders, contributing to a positive and supportive team environment.  

Key responsibilities:

• Processing loan modifications (rate changes, term extensions, etc.)
• Account reconciliations and reconstructions
• Data entry into RFS/BDS (experience preferred)
• Meeting productivity and quality targets
• Maintaining strong relationships with internal and external stakeholders
• Identifying process improvement opportunities
• Adhering to all Bank policies and compliance requirements

To succeed in this role, we’d love you to have:

• Proven experience in a customer service or data entry or administration role.
• Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.
• Strong attention to detail and accuracy in data entry and processing.
• Excellent communication and interpersonal skills, enabling effective collaboration with internal and external stakeholders.
• Proficiency in using loan management systems (RFS experience highly desirable).
• An understanding of the National Credit Code and Code of Banking Practice (preferred but not essential).
• Strong organisational and time management skills, enabling you to effectively manage multiple priorities and meet deadlines.
• A proactive and problem-solving mindset, with a passion of finding ways to work more efficiently.

We offer flexible work options with a hybrid model of minimum 60% on site attendance, in any of our Head Office Locations

This role is Full-time (76 hours per fortnight) and on a 12 Month Contract position based at either Bendigo or Adelaide. 

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility!

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!

We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!