We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Are you a data-driven workforce planning expert? As our Senior Workforce Lead, you’ll play a critical role in optimising workforce capacity, improving efficiency and ensuring we have the right people in the right roles at the right time to meet our customer’s needs.

Using data driven insights, you’ll analyse workforce trends, develop capacity plans, and provide strategic recommendations to optimise staffing and productivity while managing costs. You’ll work closely with senior leaders across the business, challenging traditional ways of working and driving continuous improvement. Your expertise in forecasting, workforce modelling, and analytics will help shape smarter, more efficient workforce strategies. Partnering with key stakeholders, you’ll align workforce plans with business objectives to ensure long-term success.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a keen eye for data, this is your opportunity to make a real impact. Join us in shaping the future of workforce enablement and delivering an exceptional employee and customer experience.

To succeed in this role, we’d love you to have:

• Expertise in workforce forecasting, capacity planning and workforce modelling.
• Strong analytical skills and advanced Excel and BI capabilities.
• The ability to translate complex workforce data into clear insights for senior stakeholders.
• A track record of driving efficiency improvements in large complex workforce environments. (Banking, Insurance or Contact Centre Operations preferred)
• Proven experience working within organisations undergoing change and transformation, with the ability to navigate evolving business landscapes and drive operational improvements.
• Ability to challenge existing processes and ways of thinking to optimise staffing levels, enhance productivity whilst reducing costs.
• Demonstrate exceptional resilience, adaptability and efficiency in fast-paced environments.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (as of July 1st) in a local Head Office p/week

This role is a Permanent, Full-time opportunity, based at any of our head office locations

So, why work with us?

1. Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
2. Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
3. Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• • Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility.

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We offer flexible work options that put our people first. You will work a hybrid model, with 60% on site, at one of Head Office locations.
• We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

We are committed to responding to all candidates, regardless of the outcome of your application.

Bendigo and Adelaide Bank does not permit the use of A.I. by Applicants during interview or other parts of the selection process including psychometric and behavioural assessments, virtual panel interviews and assessment centres, scenario-based assessments and presentation material. Therefore, Applicants using A.I. in any of these circumstances will be ineligible to proceed. ​
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We understand traditional recruitment processes may present barriers for some people. Therefore, if you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you - as this restriction does NOT include software/technology used to support Applicants who require reasonable adjustments.