We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Position Description:  Retail Discharges - Loan Services Officer_072022.pdf

As our Loan Services Officer – Retail Discharges will report to the Team Manager and you will assist with the preparation of loan security, ancillary and discharge documentation. You will also maintain the accurate loading of data to all Bank systems, databases and repositories to ensure that we meet agreed settlement time frames.

In this support role, you’ll make your mark by:

• Booking of Discharge/Settlement Requests.
• Preparation of discharge documentation and organisation of discharge settlements.
• Calculation loan payout figures.
• Meet agreed productivity targets and ensure that output statistics are updated for reporting purposes.
• Maintain a high standard of service delivery ensuring that services are delivered in accordance with service standards.
• Deliver high quality communication in a professional manner with all related parties both internal and external.

What you’ll bring to the role

To succeed in this role, you will have:

• Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
• Excellent communication and relationship building skills. Someone energetic, enthusiastic, and co-operative.
• Demonstrated ability to work within tight timeframes with the ability to prioritise.
• Highly accurate approach with strong attention to detail.
• While previous experience in Settlements or PEXA are desirable, it’s not essential.

This is a Full-time, 12 Month Fixed-term contract, based at either our Ipswich (QLD) or Adelaide (SA) locations. 

So, why work with us?

With over 2.7 million customers, we are Australian’s fifth largest retail bank with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. Continuously voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Our flexible work options are designed to suit your life – talk to us about what flexibility means to you.
• Health and wellbeing support, including discounted gym memberships, and private health insurance options.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We’re making better, bigger. And we’ll get there with you.

Apply now! Now’s the time to set your sights even higher – on the future you and the future career you deserve.

We are committed to responding to all candidates, regardless of the outcome of your application.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.