Start your career in banking here… with Bendigo Bank.

About our Contact Centre

Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future. We are committed to investing in our people, so our customers always receive the best possible experience.

In an increasingly ‘virtual’ world – where customers want to connect with us over the phone, through their mobile device, online, message or by email – it’s our Customer Contact Centre that brings the ‘human element’ to these transactions. In Customer Contact we aim to create service excellence for our customers. We deliver product and service solutions, sales and service that helps acquire and retain customers – and encourages them to do more with us. As a team, we support one another and lead by example. Our strong customer commitment is underpinned by our values and the expectations we have of each other.

About the role

You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless. 

The Day-to-Day requirements of our Consultants; 

• Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
• Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
• Apply relevant policies and processes to complete all outstanding work
• Make sure all fees are applied to accounts as per the bank’s fee collection policy
• Ensure you are on time, ready and available to respond to customers

No experience with the above? Please keep on reading! At Bendigo Bank, we want you to shine!  You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities.

About you

Our Customer Consultants come from a vast and varied range of “people person” career backgrounds. Including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services. 

Great customer service is in your DNA. Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our customer’s needs. A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow. Whilst most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs. 

The important stuff

• This position requires you to commit to a rotating roster that includes Saturdays, Sundays and evening work. If that is not suitable for your circumstance, this is not the job for you. Check out our career’s website for other opportunities!
• Successful candidates will commence employment Monday, 23rd February. There will be full-time training for 5 weeks to ensure you’re ready to jump on the phones and confidently assist our customers. This training is compulsory, and you must attend in person at our Adelaide office, hours are 8:30am to 4:30pm.
• This position is based out of our Adelaide Head Office, after the completion of training and probation, there will be the option to work from home 3 days a week.

This role is permanent, full-time based at our Adelaide Office. 

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at! 

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. 

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We know the last few years have been rough, so we have partnered with TELUS Health as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.