Closing date: COB Monday, 1st December 2025

Position Description:  Operational Excellence Analyst PD (1).docx

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Are you excited by the idea of using analytics, AI and predictive modelling to drive operational excellence at scale?

It starts here. With Bendigo Bank… and you.

If you love diving into data to uncover stories, patterns, and opportunities, this role will feel like home. As an Operational Excellence Analyst, you’ll be the person leaders turn to when they need clarity—whether that’s understanding workforce capacity, identifying efficiency opportunities, or modelling different scenarios to help them make confident decisions. You’ll get to work across multiple teams and business units, giving you a rare, big-picture view of how the bank operates.

You won’t just be analysing numbers, you’ll be shaping the way we work. From predicting workload demands to spotting productivity trends and uncovering where we can save time, cost, or effort, you’ll have a direct hand in helping us deliver better experiences for customers and employees. Your insights will guide everything from daily staffing decisions to long-term planning, and you’ll be trusted to challenge assumptions, simplify complexity, and highlight what really matters.

This is a role for someone who’s curious, commercially minded and thrives in fast-moving environments. You’ll experiment with new tools and techniques, bring fresh ideas, and look for ways to make our processes smarter. And as part of a supportive and forward-thinking team, you’ll collaborate, learn, and build strong relationships with people all over the bank—while making a measurable impact on how we operate every day.

Key responsibilities:

• Analyse complex datasets and build meaningful insights that help leaders understand capacity, performance, workforce trends, and opportunities to improve efficiency across the bank.
• Develop predictive models, scenarios and reporting using tools like Power BI, Excel and SQL to support smarter decision-making—from daily operational planning to long-term workforce strategy.
• Identify and recommend improvement opportunities by monitoring productivity, highlighting variance drivers, challenging current processes, and partnering with business units to deliver more streamlined, cost-effective ways of working.

To succeed in this role, we’d love you to have:

• Strong analytical and problem-solving skills with experience translating complex data into clear, actionable insights.
• Advanced Excel and Power BI expertise (including DAX and Power Query) with the ability to create dashboards and visualisations that influence decisions.
• Experience with SQL and/or data modelling to extract, transform, and manipulate large datasets efficiently.
• Understanding of workforce planning, forecasting, or capacity management and exposure to operational metrics (desirable, not essential).
• Curiosity, resilience, and a growth mindset—someone who embraces change, challenges the status quo, and thrives in a fast-paced environment. 

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance in a local Head Office.

This role is a Full-time (76 hours per f/n) role on a 12 Month Fixed-Term Contract based at any of our head office locations (see locations here)

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility!

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!

We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.