Closing date: Monday October 27, 2025

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

As a Customer Fraud Protection Investigator, you will actively investigate and manage external fraud and scam cases. You'll analyse transaction data to identify fraudulent activity, build cases, and protect our customers' financial well-being.

Key responsibilities:

• Being part of the Alerts team, where you will investigate customer-direct and alert-driven fraud and scam activities.
• Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required
• Work in a 24/7 operating team, which gives you the opportunity to pick up additional hours across our Afternoon, Evening or Weekend shifts, which attracts penalty rates.

Position description:  Customer Fraud & Scam Protection Investigator - PD.docx

We're looking for a highly motivated individual for a part-time, 9-month contract, working across 24/7 shifts in our Adelaide, Bendigo, or Melbourne corporate office. You'll work six shifts a fortnight, including one weekend.

We prioritise our people with a hybrid model and offer a supportive work environment.

What you’ll bring to the role

To succeed in this role, we’d love you to have:

• A genuine interest in developing a career in Financial Crimes detection and investigation, and a passion for ensuring the customer has a great experience.
• Demonstrated experience in an Investigative/Fraud/Scams discipline within the banking and finance industry.
• Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
• Knowledge of banking systems, products, services and procedures is desirable.
• Customer service experience, ideally over the phone, and with a diverse spectrum of people.
• Excellent written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
• Strengths in working independently, managing ambiguity and varied workloads and priorities.
• Attention to detail.
• Recent experience in fraud and scams or general investigations will be highly regarded.

So, why work for us?

1. Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
2. Want to be more than just a number? Join a team that truly values you and the diverse contribution you make, every day.
3. Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• • Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
  • Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We’re making better, bigger. And we’ll get there with you.

Now’s the time to set your sights even higher – on the future you and the future career you deserve.