It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

About the opportunity

Join our Cards and Payment Systems team as one of our Payment Operations Officer (shift hours will be Monday to Friday - 4.30pm to 11pm). You will be provided with initial on-site training (this can be in either our Melbourne CBD or Bendigo office), then due to the hours of work you will work remotely.

In this role you will be responsible for the monitoring and processing of Direct Entry payments on behalf of the Bank and external customers after business hours.

In this role you’ll get to…

• Ensure quality and accuracy of incoming and outgoing payment transactions.
• Provide support to branch staff and assist them in addressing customer queries.
• Provide first level phone support to Group branches, departments, and customers in regard to payment enquiries.
• Ensure work practices are conducted in accordance with all Bank risk management and compliance requirements, as specified in Bank policy, corporate and business unit procedures and the staff handbook.
• Ensure all internal processes are in line with regulatory and legal requirements.

What you’ll bring to the role

To be successful in the role you will have:

• You’ll have payments experience with a passion for making things work better.
• Business exposure or experience with customer facing business units within a bank.
• Good working knowledge of Banking systems, processes and data in relation payment systems.
• You’ll be able to prioritise your work to deliver effective outcomes.
• You’ll have a high level of accuracy in your work and good data entry skills.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We’re making better, bigger. And we’ll get there with you

Could you be our newest team member? Now’s the time to set your sights even higher – on the future you and the future career you deserve.  Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We love the support recruitment agencies give our businesses every day, however, we have got this.  Our superstar talent advisors will reach out to our fabulous panel if we need a helping hand.