It starts here. With Bendigo Bank… and you.  

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. 

In Retail Banking, our customers are at the heart of everything we do. Virtual Banking is transforming the way we engage with internal & external customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health, and proactive growth of customers.

As a Personal Banker, you will be predominantly focused on outbound calling activities and any personal lending opportunities that are identified through such calls. Maintenance activities include campaign management, welcome calls, and nurturing opportunities. You will play an integral role in connecting with our internal new and existing customers displaying our employee value proposition. You will also be cross-skilled with the Retail Virtual Lending teams as both focus on growth and internal & external customer engagement through needs-based sales conversations.

In this dynamic and high-impact role, you’ll make your mark by:  

• Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
• Extensive customer service experience
• Ability to optimize lead distribution processes to support business expansion and maximize conversion rates
• Advanced technology and digital capabilities
• Ability to work in a virtual team environment
• Strong communication skills, both written and verbal
• Ability to build relationships and rapport with key community stakeholders
• Ability to adapt to and accept change
• Proven relationship building skills to achieve financial outcomes
• Understand financials and performance of the business
• Lending Experience Is preferable – Lending DLA required with a strong financial acumen in Personal Loans and Credit Cards
• FSRA Accreditation T2 – Deposit Taking & Non-Cash Payment Facilities & General Insurance

This is a full-time role with a minimum of 2 days per week in any Head Office.  The Retail Virtual Banking opening hours are Monday – Friday, 0900 – 1830 (AEST). You will be required to work a rotating roster within these opening hours.  

So, why work with us?  

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.  

• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.  

• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.  

You’ll also get access to a great range of benefits, including:  

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members  

• Take your learning to the next level through our corporate university ‘BEN U’  

We’re making better, bigger. And we’ll get there with you.  

Think you’re our newest Personal Banker? Now’s the time to set your sights even higher – on the future you and the future career you deserve. Apply now!  

Please note – once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.  

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.  

You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.   

Screening and interviews may commence prior to closing date.   

We are committed to responding to all candidates, regardless of the outcome of your application.